FAQs


PLEASE NOTE THIS IS A FULLY AUTOMATED PORTAL. IF YOU DON'T KNOW HOW TO USE THESE FEATURES DO NOT BUY! WE WILL PROVIDE SUPPORT ONLY IF YOU HAVE ISSUES WITH PAYMENT OR IF THE GENERATED CODING DOESN'T WORK. PLEASE DO NOT ASK FOR STEP BY STEP INSTRUCTIONS HOW TO UPDATE YOUR MAPS, HOW TO RETROFIT A HEAD UNIT ETC.

PLEASE MAKE SURE YOU ARE ENTERING THE CORRECT VIN NUMBER AND SELECTING THE CORRECT FEATURE AS AFTER GENERATING THE CODINGS FOR YOU WE DO NOT OFFER REFUNDS.


 

WHEN WILL I RECEIVE MY ORDER?

BIMMERPORTAL is FULLY AUTOMATED. All the Features are sent to you INSTANTLY. Once purchase is made you will have instant access to your purchase.


HOW TO USE BIMMERPORTAL?

Enter the Last 7 digits of your VIN into the search bar and click search. In 10-30 seconds BIMMERTOOL will sync your vehicle’s data and display only the compatible features for your car.


HOW TO PURCHASE FEATURES

You can buy features one by one or for a better value , top up your balance in bulk to save $$$!


VIN DECODING

We will increase your vin search quota after every purchase and after every top up. Different features and different top ups will give you different amount of extra searches. If you don’t need any features only VIN DECODING you can top up your vin search quota separately.


SEARCH FEATURE IS NOT WORKING / SYNC NOT FINISHED

BIMMERPORTAL goes offline for scheduled maintenance to ensure we are providing the best service possible. We are continuously monitoring BIMMERPORTAL for ways to improve the website.


FEATURE IS NOT LISTED FOR MY CAR

BIMMERPORTAL will list all available features based on your VIN number and Firmware version . If you don't see a feature listed for your car please double check if you entered the correct VIN. We are getting the most up to date data from the BMW Database. If you are sure the features should be available for your unit but it’s not displayed, please contact us and we will review it manually.


WHAT IF THE CODING IS NOT WORKING?

1. Check if you have entered the correct VIN number

2. Check if your USB is FAT32 formatted / try a different USB flash drive

3. Contact us